Terms and Conditions of Sale

1. THESE TERMS
- 1.1. What these terms cover
- 1.1.1. These are the terms and conditions (“Terms”) on which We will supply Our products (“Products”) to You
2. DEFINITIONS
- 2.1. The following definitions are used hereafter:
- 2.1.1. The Trestle Table Company LTD. (Our, Us, We)
- 2.1.2. Customer (You, Your)
- 2.1.3. https://trestletablecompany.co.uk (Our Website)
- 2.2. Why You should read them:
- 2.2.1. Please read these Terms carefully before You submit Your Order to Us. These Terms (together with our Privacy and Cookies Policy and Terms of Use) govern our relationship with You in relation to the Website and Your purchase of our Products on the Website. These Terms tell You who We are, how We will provide Products to You, how You and We may change or end the contract, what to do if there is a problem and other important information. If You think that there is a mistake in these Terms, please contact Us to discuss
- 2.2.2. By placing an Order for any Product(s) on the Website ("Order") You agree to be bound by these Terms, and by continuing to access the Website You agree to accept the practices described in these Terms, which may be updated or changed by Us from time to time
3. INFORMATION ABOUT US AND HOW TO CONTACT US
- 3.1. Who We are:
- 3.1.1. We are The Trestle Table Company LTD. a company registered in England and Wales. Our company registration number is 10513602 and our registered office is at Unit 7, Foxfields Farm, Whalley Road, Stonyhurst, Clitheroe, Lancashire, BB7 9PN. Our registered VAT number is 270497584
- 3.2. How to contact Us:
- 3.2.1. You can contact Us by writing to Us at contact@trestletablecompany.co.uk or The Trestle Table Company LTD., Unit 7, Foxfields Farm, Whalley Road, Stonyhurst, Clitheroe, Lancashire, BB7 9PN
- 3.3. How We may contact You:
- 3.3.1. If We have to contact You, We will do so by telephone or by writing to You at the email address or postal address You provided to Us in Your Order

When We Use the words "writing" or "written" in these Terms, this includes emails

4. OUR CONTRACT WITH YOU
- 4.1. Submitting Your Order:
- 4.1.1. Orders and payments should be made through Our website (www.trestletablecompany.co.uk). Any enquiries regarding individual commissions, bespoke products or large Orders should be made either by completing the online enquiry form on Our Website or by emailing Us at contact@trestletablecompany.co.uk
- 4.1.2. Successful Order placement will be deemed as Your acceptance of these Terms and Conditions. Completion of contract between You and Us will take place on dispatch of the products Ordered. In the unlikely event we are unable to fulfil your Order, we will notify you as soon as possible
- 4.1.3. Changes once Orders have been placed but prior to dispatch may be permitted on Our discretion, however, this must be communicated to Us prior to dispatch
- 4.1.4. Once Your Order has been placed and following successful payment, You will receive a confirmation email of the Order and confirm approximate delivery timelines
- 4.1.5. Once Your Order is dispatched You will receive another email by Our chosen courier with delivery information
- 4.2. Order Acknowledgement:
- 4.2.1. We will then send You an acknowledgment email to acknowledge that We have received Your Order (“Order Acknowledgment”)
- 4.3. Shipment:
- 4.3.1. If and when We are able to do so, We will send You a second email confirming dispatch of the Product(s) to the delivery address You have requested and giving You estimated timescales for delivery (“Order Confirmation”)
- 4.4. How We will accept Your Order:
- 4.4.1. Acceptance of Your Order and the completion of the contract betWeen You and Us will take place when We send You the Order Confirmation unless We have notified You that We do not accept Your Order or You have cancelled it
- 4.5. If We cannot accept Your Order:
- 4.5.1. If We are unable to accept Your Order, We will inform You of this and will not charge You for the Product. This might be becaUse the particular Product is out of stock, because of unexpected limits on our resources which We could not reasonably plan for, because We have identified an error in the price or description of the Product or because We are unable to meet a delivery deadline You have specified
- 4.6. Your Order Number
- 4.6.1. We will assign an Order number to Your Order and tell You what it is in the Order Confirmation. It will help Us if You can tell Us the Order number whenever You contact Us about Your Order
- 4.7. International Orders
- 4.7.1. At present, We cannot fulfil Orders made by overseas (non-UK and Ireland) customers.
- 4.8. Age Restriction
- 4.8.1. You may only purchase Products from the Website if You are at least 18 years’ old. If You are under 18, You can only Use the Website with the involvement of a parent or guardian
5. OUR PRODUCTS
- 5.1. Products may vary from images shown on Our Website
- 5.2. The images of Our products are for illustrative purposes only. The colours and finished look of Our products may vary. The colour reproduction of Our products is a close representation of the true colour of the product. We cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by You
- 5.3. Our products are handmade from a natural product, timber, and therefore may vary in size, texture, grain, knots, pigment, pattern, weight, dimensions, and colour. The stains and dimensions shown in the product descriptions may vary
- 5.4. Each product purchased is sold subject to its product description. We will take reasonable care to ensure that all details, descriptions, and prices of products visible on Our Website are correct and relevant at the time of entry. Although We aim to keep the website up to date, the information including product descriptions appearing on Our Website at a time may not always reflect the product at the exact moment You place an Order
- 5.5. Our reclaimed scaffold board tables materials have had a previous life for a different purpose, so each scaffold board will naturally have its own unique features, such as, but not limited to:
  - Varying widths and thicknesses
  - Possibility of containing historical nail holes
  - Possibility of evidence of historical saw marks present
  - Having a grainy texture
  - Splits that do not affect the function of the item. NB: These can be present on arrival or may develop over time
  - Curvature or cupping
  - Variations in hue, colour, or tone
  - Presence of historical rust residue
- 5.6. No two scaffold boards are ever the same
- 5.7. If you are looking for something which is more consistent, we wouldn’t advise you to have reclaimed scaffold boards for your rustic tabletop. Please ask about our other non-reclaimed options
- 5.8. Unless stated, our rustic tables and benches are made completely by hand and finished by hand
- 5.9. As wood is (or was) a living material, there will always be some movement of the wood. Therefore, Our exterior tables and benches will have a 5mm gap between the boards for expansion purposes during the different seasons. Boards may rise slightly from the frame, but this shouldn’t be more than 5mm
- 5.10. In some cases, the frame and knots in the wood may develop small cracks, this is a normal movement of a natural material and will not affect the function of the item
- 5.11. As Our rustic tables are made with reclaimed wood. All sizes, capacities and measurements stated on Our Website are approximate
- 5.12. Our products are made to Order and lead times will vary. Delivery times are estimates and may change at short notice. If there is a manufacturing delay, We will contact you to inform you. Bespoke items will not be eligible for a refund unless a reasonable exception can be made by Us
- 5.13. Our products will be packaged to allow for suitable and safe transport. We have no responsibility for the disposal of any packaging used
- 5.14. Some products may require customer assembly. If relevant, all fixings required, and assembly instructions will be sent with the item
6. YOUR RIGHTS TO MAKE CHANGES
- 6.1. If You wish to make a change to Your Order, please contact Us. We will let You know if the change is possible. If it is possible, We will let You know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of Your requested change and ask You to confirm whether You wish to go ahead with the change. If We cannot make the change or the consequences of making the change are unacceptable to You, You may want to end the contract (see clause 8 below – our rights to end the contract)
7. OUR RIGHTS TO MAKE CHANGES
- 7.1. We may change the Order:
- 7.1.1. to reflect changes in relevant laws and regulatory requirements; and/or
- 7.1.2. to implement minor improvements
- 7.2. In addition, We may make changes to these Terms or the Order, but if We do so We will notify You and, if You wish to do so, You may then contact Us to end the contract before the changes take effect and receive a refund for any Products paid for but not received
8. PROVIDING THE PRODUCTS
- 8.1. Delivery costs:
- 8.1.1. The costs of delivery are displayed to You on Our Website at https://trestletablecompany.co.uk
- 8.1.2. For delivery to the Scottish Highlands, Northern Ireland and UK Islands please contact Us for a quotation
- 8.2. When We will provide the Product(s):
- 8.2.1. During the Order process We will let You know when We expect to provide the Products to You. We aim to deliver them to You as soon as reasonably possible
- 8.3. We are not responsible for delays outside our control:
- 8.3.1. If Our supply of the Products is delayed by an event outside Our control, then We will contact You as soon as possible to let You know and We will take steps to minimise the effect of the delay. Provided We do this, and subject to clause 13.2 below, We will not be liable for delays caused by the event, but if there is a risk of substantial delay You may contact Us to end the contract and receive a refund for any Products You have paid for but not received
- 8.4. If You are not at the supplied address when the Product(s) is/are delivered:
- 8.4.1. If no-one is available at Your address to take delivery, our third-party courier partners will leave You a note informing You of new delivery arrangements how to rearrange delivery or collect the Products from a local depot
- 8.5. If You do not re-arrange delivery:
- 8.5.1. If after a failed delivery to You, You do not re-arrange delivery or collect them from a delivery depot, We will contact You for further instructions and may charge You for storage costs and any further delivery costs. If, despite our reasonable efforts, We are unable to contact You or re-arrange delivery or collection, We may end the contract and clause 10.2 below will apply
- 8.6. When You become responsible for the Products:
- 8.6.1. The Product will be Your responsibility from the time We deliver the Product to the address You gave Us
- 8.7. When You own Products:
- 8.7.1. You own the Product once We have received payment in full
- 8.8. Reasons We may suspend the supply of Products to You
- 8.8.1. We may have to suspend the supply of a Product to:
  - deal with technical problems or make minor technical changes;
  - update the Order to reflect changes in relevant laws and regulatory requirements; or
  - make changes to the Order as requested by You or notified by Us to You
- 8.9. Your rights if We suspend the supply of Products:
- 8.9.1. We will contact You in advance to tell You We will be suspending supply of a Product unless the problem is urgent or an emergency. If We have to suspend the Product We will adjust the price so that You do not pay for Products while they are suspended. You may contact Us to end the contract for a Product if We suspend it, or tell You We are going to suspend it, in each case for a period of more than 30 days and We will refund any sums You have paid in advance for the Product if You choose to end the contract
- 8.10. We may also suspend supply of the Products if You do not pay:
- 8.10.1. If You do not pay Us for the Products when You are supposed to (see clause 12.4 below) and You still do not make payment within 14 days of Us reminding You that payment is due, We may suspend supply of the Products until You have paid Us the outstanding amounts. We will contact You to tell You We are suspending supply of the Products. We will not suspend the Products where You dispute the unpaid invoice (see clause 12.5 below). We will not charge You for the Products during the period for which they are suspended
9. ORDER CANCELLATIONS
- 9.1. Cancellation of bespoke items (made to order):
- 9.1.1. All our tables and benches are completely bespoke (made to order) for You. Unless stated, they are not held in stock
- 9.1.2. Bespoke orders fall outside of the Distance Selling Regulations Act (2000) which states that, “Personalised goods or goods made to a consumer’s specification are exempt”
- 9.1.3. However, We understand that We can all have a change of mind, so we offer the following cancellation policy for all Our bespoke items
- 9.2. For cancellations, We count calendar days (not working days)
- 9.3. Cancellation requests MUST be made via Our Contact Page and NOT via email
- 9.4. Cancellation of pre-made or ex-display items:
- 9.4.1. Products listed as pre-made or ex-display are not bespoke (made-to-order), so You have the right to cancel the Order within 14 days (calendar days) of placing Your Order, unless delivery is made within this time, or You have requested any modifications
- 9.4.2. Refunds will be processed within 14 calendar days
- 9.4.3. After the 14-calendar day cancellation period, We have no further obligation to take back these goods, though may do so with the addition of a 25% restocking fee plus any other delivery or collection fee incurred. This is entirely at Our discretion
- 9.4.4. This does not affect Your statutory rights
10. OUR RIGHTS TO END THE CONTRACT
- 10.1. We may end the contract if You break it
- 10.2. We may end the contract for a Product at any time by writing to You if:
  - You do not make any payment to Us when it is due and You still do not make payment within 14 days of Us reminding You that payment is due;
  - You do not, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide the Products, for example, any measurements We may need from You; or
  - You do not, within a reasonable time, allow Us to deliver the Products to You or collect them from Us
- 10.3. You must compensate Us if You break the contract
- 10.3.1. If We end the contract in the situations set out in clause 10.2 above, We will refund any money You have paid in advance for Products We have not provided but We may deduct or charge You reasonable compensation for the net costs We will incur as a result of Your breaking the contract
- 10.3.2. Events outside our control. In some circumstances, We may have to cancel a contract before the Products are delivered, due to an event outside our control or the unavailability of stock
- 10.4. Cancelling if there is an event outside our control:
- 10.4.1. If We cancel:
  - We will promptly contact You to let You know; and/or;
  - if You have made any payment in advance for Products that have not been delivered to You, We will refund these amounts to You
11. IF THERE IS A PROBLEM WITH THE PRODUCT
- 11.1. If You have any questions or complaints about the Product, please contact Us. You can write to Us at contact@trestletablecompany.co.uk or Unit 7, Foxfields Farm, Whalley Road, Stonyhurst, Clitheroe, Lancashire, BB7 9PN
- 11.2. We are under a legal duty to supply Products that are in conformity with this contract. Nothing in these Terms will affect Your legal rights
- 11.3. If You wish to exercise Your legal rights to reject Products, You must post them back to Us. We will not pay the costs of postage
12. PRICE AND PAYMENT
- 12.1. Where to find the price for the Product:
- 12.1.1. The price of the Product (which includes VAT) will be the price indicated on the Order pages when You placed Your Order. We take all reasonable care to ensure that the price of the Product advised to You is correct. However, please see clause 12.3 below for what happens if We discover an error in the price of the Product You Ordered
- 12.2. We will pass on changes in the rate of VAT:
- 12.2.1. If the rate of VAT changes between Your Order date and the date We supply the Product, We will adjust the rate of VAT that You pay, unless You have already paid for the Product in full before the change in the rate of VAT takes effect
- 12.3. What happens if We got the price wrong
- 12.3.1. It is always possible that, despite our reasonable endeavours, some of the Products We sell may be incorrectly priced. We will normally check prices before accepting Your Order so that, where the Product's correct price at Your Order date is less than our stated price at Your Order date, We will charge the lower amount. If the Product's correct price at Your Order date is higher than the price stated to You, We will contact You for Your instructions before We accept Your Order. If We accept and process Your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by You as a mispricing, We may end the contract, refund You any sums You have paid and require the return of any Products provided to You
- 12.4. When You must pay and how You must pay:
- 12.4.1. Payments for Orders are made at checkout via credit or debit card
- 12.5. What to do if You think You paid the wrong amount:
- 12.5.1. If You think the amount You have paid is wrong, please contact Us promptly to let Us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved We will charge You interest on correctly invoiced sums from the original due date
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
- 13.1. We are responsible to You for foreseeable loss and damage caused by Us
- 13.2. If We fail to comply with these Terms, We are responsible for loss or damage You suffer that is a foreseeable result of our breaking this contract or our failing to Use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and You knew it might happen, for example, if You discussed it with Us during the sales process
- 13.3. We do not exclude or limit in any way our liability to You where it would be unlawful to do so
- 13.4. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of Your legal rights in relation to the Products including the right to receive Products which are: as described and match information We provided to You and any sample or model seen or examined by You; of satisfactory quality; fit for any particular purpose made known to Us; and for defective Products under the Consumer Protection Act 1987
- 13.5. We are not liable for business losses
- 13.6. If You Use the Products for any commercial, business or re-sale purpose We will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity
14. RETURNS AND FAULTY GOODS
- 14.1. When your product(s) has been delivered, we request that you inspect the goods for any transit damage to the product or packaging around the product. Should you find that there is any transit damage then this must be noted on the delivery note and the driver informed
- 14.2. We recommend you take photos on any transit damage to the product and packaging and email to contact@trestletablecompany.co.uk
- 14.3. If transit damage was not noted at the point of delivery, then you will have to report any transit damage to The Trestle Table Company within 48 hours of receiving the delivery
- 14.4. Claims for transit damage will not be accepted outside of this period
- 14.5. In the unlikely event that your goods have minor marks, we will send out a pot of paint and/or wax as similar as possible, if not identical, to the paint/stain used on the goods, to enable you to remedy any marking
- 14.6. If there is a fault with the goods due to our omission or error, we may need to send an employee to remedy the problem or have the table collected
15. HOW WE MAY USE YOUR PERSONAL INFORMATION
- 15.1. We will Use the personal information You provide to Us:
  - to supply the Products to You;
  - to process Your payment for the Products; and
  - if You agreed to this during the Order process, to give You information about similar
- 15.2. Products that We provide, but You may stop receiving this at any time by contacting Us
- 15.3. We will only give Your personal information to third parties where the law either requires or allows Us to do so
- 15.4. Please see our Privacy and Cookies Policy for more information on how We Use Your personal information
16. INTELLECTUAL PROPERTY
- 16.1. The entire content of Our Website, including all copyright, trademarks, and other intellectual property rights it contains is the sole property of The Trestle Table Company LTD. You may store, print, and display the content supplied solely for Your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to You or which appears on Our Website nor may You use any such content in connection with any business or commercial enterprise
- 16.2. Please see our Terms of Use for more information on how You can use Our Website and its content

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